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Purchase and general terms

General and Order Terms of the Vibemerch.ee Online Store

Valid from 19.08.2026

1. Scope and Validity of the Terms

1.1 These general and order terms of the Vibe Merch OÜ online store (hereinafter referred to as the Seller) (hereinafter referred to as the Terms) apply to all persons (hereinafter referred to as the Buyer) who use the online store at www.vibemerch.ee (hereinafter referred to as the Online Store), order goods and services from the Online Store (hereinafter referred to as the Goods), including by entering into a sales contract for the purchase of Goods from the Online Store (hereinafter referred to as the Sales Contract).

1.2 By accepting the Terms, the Buyer confirms that they have read and understood the terms of the Sales Contract, agree to them and undertake to comply with them.

2. Purchasing Goods and Placing an Order in the Online Store

2.1 The Goods available for purchase from the Online Store are those marked with the “Add to cart” link. The price and availability of the Goods may change from time to time without prior notice.

2.2 The Seller has the right to withdraw from a Sales Contract concluded through the Online Store and to refuse to deliver the ordered Goods or provide the service in the following cases: the Goods are out of stock; the Goods are marked with the “On order” status in the Online Store but are out of stock; or the price or characteristics of the Goods have been displayed incorrectly in the Online Store due to a system error.

2.3 Shopping Cart and Placing an Order

The quantity of Goods in the shopping cart can be changed. To order the Goods, the Buyer must select a suitable delivery method. Details of the delivery method will be requested later on the order form. The Buyer can review the Online Store’s purchase terms and, by accepting them, confirm their agreement by ticking the relevant checkbox.

To confirm the order, the Buyer must click the “Place order” button and will be directed to the payment method page, where they must select a suitable payment method. The Buyer may also change the payment method at the final stage of the order. The Buyer must enter their details and, if desired, may register as a regular customer at www.vibemerch.ee. At the next stage, the Buyer can select the delivery method and click the “Continue” button. The final payment method selection required to confirm the order and complete the purchase will then be displayed. The Buyer can select a payment method and pay for the purchase. When placing an order, the Buyer should ensure that all information provided is accurate, as this affects the fast and trouble-free delivery of the ordered products.

The Sales Contract is deemed to have been concluded upon receipt of the amount payable according to the order confirmation in the bank account of Vibe Merch OÜ.

2.4 Payment for Goods

Payment for the Goods can be made via internet banking (Swedbank, SEB, Luminor, LHV Pank bank links).

After the payment has been made, the Online Store will send the Buyer an order confirmation and an invoice.

All personal data obtained in the course of visiting the Vibemerch.ee Online Store and making purchases is treated as confidential information. An encrypted data connection with the banks ensures the security of the Buyer’s personal data and banking details. Representatives of Vibe Merch OÜ do not have access to such encrypted data.

2.5 Delivery and Transfer of Goods

The Goods will be delivered to the delivery address entered by the Buyer in the order. The Buyer will be notified of the delivery using the contact details provided when placing the order. Transportation of the ordered Goods will be carried out in accordance with the transport terms applicable at the time the order is placed.

When placing an order, the Buyer should ensure that the contact details provided are correct in order to avoid delays and misunderstandings regarding the delivery of the Goods. Vibe Merch OÜ and the courier company shall not be liable for delays in the delivery of the Goods or any resulting misunderstandings if such delay or misunderstanding is caused by inaccurate or incorrect information provided by the Buyer when placing the order.

The Goods shall be handed over only to the Buyer against a delivery note. Before signing the delivery note, the Buyer should carefully inspect the packaging of the Goods. In the event of any damage to the packaging, the Buyer must make a corresponding note on the delivery note. If the packaging is damaged, the Buyer may refuse to accept the shipment and/or immediately notify Vibe Merch OÜ customer service at info@vibemerch.ee.

The Goods may be handed over to a third party if the third party has been duly authorised (including where the Buyer has designated a third party as the recipient of the Goods in the order). The Seller may authorise third parties to deliver the Goods, including by using courier services.

If the Buyer does not collect the Goods within 14 (fourteen) days at the latest after the agreed date of collection, the Buyer shall be deemed to have breached the Sales Contract and to have no longer wished to receive the Goods. The Seller has the right to unilaterally withdraw from the Sales Contract and demand compensation for any resulting damage (for example, storage costs for the Goods), and to set off the damage incurred by the Seller against any amounts prepaid by the Buyer.

2.6 Right of Withdrawal

2.6.1 The Buyer has the right to withdraw from a Sales Contract concluded through the Online Store within 14 days without providing any reason.

2.6.2 The withdrawal period expires 14 days after the day on which the Buyer or a third party designated by the Buyer, other than the carrier, physically takes possession of the Goods.

2.6.3 To exercise the right of withdrawal, the Buyer must notify the Seller of their decision to withdraw from the Sales Contract by submitting a written statement to the following email address: info@vibemerch.ee

2.6.4 Right of Withdrawal Not Applicable

The right of withdrawal does not apply if the Buyer has been supplied with Goods in sealed packaging that are unsuitable for return for reasons of health protection or hygiene, where the seal was broken after delivery of the Goods.

2.6.5 Withdrawal from the Sales Contract

a. Upon withdrawal from the Sales Contract, Vibe Merch OÜ shall refund to the Buyer all payments received from the Buyer under the Sales Contract, including delivery costs (except for any additional costs resulting from the delivery method chosen by the Buyer that differs from the least expensive standard delivery method offered by Vibe Merch OÜ), without undue delay and no later than 30 days from the date on which the Seller becomes aware of the Buyer’s decision to withdraw from the Sales Contract.

b. Vibe Merch OÜ shall make the refund using the same payment method that the Buyer used for the original transaction, unless the Buyer has expressly agreed to a different method of refund. The Buyer shall not incur any fees or other costs as a result of such refund.

c. The Buyer must return the Goods to Vibe Merch OÜ without undue delay and no later than 14 days from the day on which the Buyer notified Vibe Merch OÜ of their decision to withdraw from the Sales Contract. The Goods may be returned to: Tanuma 32, Neeme 74226, Jõelähtme Parish, Estonia. The deadline shall be deemed to have been met if the Buyer sends back the Goods covered by the Sales Contract before the expiry of the 14-day period.

d. The Seller has the right to withhold the refund until the Seller has received the Goods covered by the Sales Contract or until the Buyer has provided evidence that the Goods have been returned, whichever occurs first.

e. To avoid liability for any reduction in the value of the Goods, the Buyer must handle and inspect the Goods only to the extent necessary to establish their nature, characteristics and functionality, as would be permitted in a physical retail store. The Goods must be returned in their original packaging and in their original condition and completeness (including all items included in the product packaging and any gifts associated with the Sales Contract). If the Buyer uses the Goods beyond what is necessary to establish their nature, characteristics and functionality, or fails to return the Goods in their original packaging and complete condition, the Buyer shall be liable for any resulting reduction in the value of the Goods.

f. The Buyer shall bear the direct costs of returning the Goods.

g. The Buyer shall be liable for any reduction in the value of the returned Goods resulting from handling or use beyond what is necessary to establish their nature, characteristics and functionality. In order to establish the nature, characteristics and functionality of the Goods, the Buyer may handle and use them only to the extent that would normally be permitted in a physical retail store.

h. Vibe Merch OÜ has the right to submit claims to the Buyer for any reduction in the value of the Goods no later than one month from the date on which the Goods are returned.

i. If the Buyer has used or inspected the returned Goods in a manner that would not normally be permitted in a physical retail store, or has used the Goods beyond what is necessary to establish their nature, characteristics and functionality, the Buyer shall be liable for the resulting reduction in the value of the Goods, and the Seller has the right to deduct the corresponding amount from the purchase price to be refunded. If the Buyer disagrees with the reduction in value determined by the Seller, the Buyer has the right to request an independent expert assessment. The cost of the independent expert shall be borne by the party whose position is found to be unjustified. If it is impossible to determine which party’s position is unjustified, the costs of the expert assessment shall be divided equally between the Buyer and the Seller.

2.7 Cancellation of the Sales Contract

The Buyer has the right to cancel their order after payment for the Goods has been made but before the Goods have been delivered, without incurring any additional costs. To cancel the Sales Contract/order, the Buyer must send a corresponding notification together with the Sales Contract number to info@vibemerch.ee. The Buyer will receive a confirmation of the cancellation of the Sales Contract.

3. Data Protection and Data Processing Principles

3.1 The Seller ensures the protection and use of the Buyer’s data, including personal data, in accordance with the procedures set out in the Privacy Policy. The Buyer confirms that they have read and agree to the terms of the Privacy Policy. Based on applicable legislation and the provisions of the Privacy Policy, the Seller has the right, without the Buyer’s consent, to process data (including personal data) to the extent necessary for the use of the Online Store, the performance of the Sales Contract, or ensuring the performance of the Sales Contract. In particular, the Seller has the right, without separate consent, to: send the Buyer notifications related to the use of the Online Store’s services, including notifications sent in the interests of the security of Online Store users; retain the order details of Buyers logged into the Online Store in order to provide better customer service and to verify transactions, including, for a reasonable period of time, information about orders that the Buyer did not complete during their session.

3.2 If the Buyer has given consent to the use of their data for marketing purposes when entering into a Customer Agreement or otherwise by making a statement confirming their consent (e.g. in the self-service environment), the Seller shall use such data under the conditions and for the purposes set out in the Privacy Policy, including for sending the Buyer personalised direct marketing, campaign and special offers for services and Goods electronically (e.g. by email or SMS).

3.3 The Buyer has the right to withdraw their consent to the use of their data for marketing purposes at any time by sending the Seller a corresponding email or, in order to opt out of receiving further direct marketing offers, by following the instructions included in the direct marketing offer sent to their email address.

4. Liability and Dispute Resolution

4.1 In the event that the Goods do not conform to the terms of the contract (the Goods are defective), the Buyer has the right to submit a claim to the Seller within 2 (two) years from the date on which the Goods were delivered. The claim must be submitted without undue delay and no later than 2 (two) months from the date on which the defect was discovered. Upon discovering a defect, the Buyer must take reasonable measures to preserve and protect the Goods, including refraining from using defective Goods if their use would further deteriorate the condition of the Goods.

4.2 If the Goods do not conform to the terms of the contract, the Buyer may rely on the remedies provided by law, including demanding the repair or replacement of the Goods, or withdrawing from the Sales Contract and returning the non-conforming Goods.

4.3 Vibe Merch OÜ shall not be liable for: deterioration or damage to the Goods caused by the Buyer; defects resulting from improper use of the Goods; or normal physical wear and tear resulting from ordinary use of the Goods.

4.4 If a commercial warranty has been provided for the Goods by the Seller or the manufacturer, the warranty terms shall be provided to the Buyer in writing together with the Goods and/or made available electronically in the Online Store.

4.5 To facilitate the resolution of any subsequent issues, the Buyer must retain purchase documents (invoice, contract, etc.) proving that the Goods were purchased from the Seller’s Online Store. Without a document proving the purchase, the Seller/service representative may refuse to process the issue.

4.6 Claims relating to Goods purchased from the Online Store may be submitted as follows: Vibe Merch OÜ, Tanuma 32, Neeme 74226, Jõelähtme Parish, Estonia, email: info@vibemerch.ee.

4.7 When submitting a claim, the defective Goods must also be provided. The Seller and the Buyer shall enter into an agreement concerning the servicing and repair of the device if the Goods need to be submitted for diagnostics or expert assessment in order to determine the nature and cause of the defect.

4.8 Defects in the Goods shall be handled in accordance with the Vibe Merch OÜ claims procedure, which forms an integral part of the Sales Contract and these purchase terms and which has been approved by the Buyer before the conclusion of the Sales Contract.

4.9 The Seller ensures that the Goods sold in the Online Store comply with the standards applicable in the European Union. Circumstances specified in such standards shall not be considered defects in the Goods.

4.10 Information about an order can be requested Monday to Friday, 10:00–16:00, by telephone at +372 5184002 or by email at info@vibemerch.ee.

4.11 The Buyer has the right to contact the competent supervisory authority, the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet), at Endla 10a, 10122 Tallinn, email: info@ttja.ee. To resolve a dispute, the Buyer may contact the Consumer Disputes Committee. The Consumer Disputes Committee has jurisdiction to resolve disputes arising from contracts concluded between the Buyer and the Seller that the parties have been unable to resolve by agreement. Additional information on submitting complaints is available here.

5. Other Terms

5.1 Product images are for illustrative purposes only.

5.2 The prices and availability of the Goods may change without prior notice. In such cases, Vibe Merch OÜ reserves the right to withdraw from the sale and refund the money to the Buyer’s bank account within a reasonably necessary period.

5.3 The Vibemerch.ee Online Store reserves the right to withdraw from a sale if any of the following issues have occurred with the Goods: a human error has been made when entering the price or a technical error has occurred in the system (for example, if Goods costing EUR 70 are listed for EUR 7, this constitutes an obvious error. Consequently, the Buyer is expected to understand that this is an error and that the product is not intended to be sold at such a price).

5.4 Product information is regularly checked and updated. The information may have been updated since the Buyer’s last visit. Due to incomplete product data provided by manufacturers, inaccuracies may occur in the product information in the Vibemerch.ee Online Store. In such cases, the Vibemerch.ee Online Store shall not be liable for the accuracy of the product information. Nevertheless, we recommend that the Buyer, where possible, verify the product information before making a purchase.

6. Validity of the Terms

6.1 These Seller’s Online Store Terms are effective as of August 19, 2026.